Terms of Service

Last updated: 3 October 2026

These terms govern your use of vaidhyahomeo.com and the online consultations provided by Vaidhya Homeo Clinic. By requesting a consultation you agree to them. If you do not agree, please do not book.

1. Who we are

• Clinic: Vaidhya Homeo Clinic
• Practitioner: Dr. Jyothirlatha, BHMS, MD Homeopathy, MSc Food & Nutrition
• Registration: Andhra Board for Homeopathy, Reg. No. 8480/H/2018
• Correspondence & support address: Tellapur, Hyderabad, Telangana, India
• Contact: WhatsApp +91-9108778437 · info@vaidhyahomeo.com

2. What we provide

An online homeopathic consultation: case-taking with Dr. Jyothirlatha, an assessment of your concern, a homeopathic prescription where appropriate, and guidance on diet, routine and follow-up. Consultations are in English, Telugu or Hindi.

Homeopathy is a system of complementary medicine. Responses vary between individuals and depend on the condition, how long you have had it, and how closely treatment is followed. We do not promise a cure, a specific outcome, or a timeframe for improvement. Any account of another patient's experience on this website describes that person's experience and is not a prediction of yours.

3. Medical limits: please read

• Homeopathic treatment does not replace conventional medical care. Where a condition needs conventional diagnosis, emergency treatment, surgery or specialist care, we will tell you so and ask you to seek it.
• Do not stop or change a prescribed conventional medicine because of anything discussed with us. Any change is a decision for the doctor who prescribed it.
• We may decline or end a consultation, and refund it, if your condition is not suitable for online homeopathic care.
• A remote consultation has limits: the doctor cannot physically examine you and relies on what you report and share. Please be complete and accurate.
• Our website's articles are general education, not personal medical advice.

4. Eligibility

You must be 18 or older to book. A consultation for a child must be booked and attended by a parent or legal guardian. You must give accurate information about yourself or the patient; a prescription is only as good as the history it is based on.

5. Booking and payment

1. You request a slot on the website.
2. We review your request. Your chosen time is held for up to 2 hours while we do. We confirm it, propose another time, or decline if online care is not suitable.
3. Only after we confirm do we send a secure payment link to the number you provided. You then have 1 hour to pay.
4. Your consultation is confirmed only after the full consultation fee is paid. Until then you hold an appointment request, not a confirmed appointment, and the slot may be released when the hold expires.

The consultation fee covers the consultation, the prescription that follows from it, and the prescribed homeopathic pills, which we courier to you free of charge anywhere in India. Tablets, ointments and creams, tonics, other non-pill medicines, and any tests are billed separately and are not part of the consultation fee. Fees are in Indian Rupees and include applicable taxes. We may change our fees, but never for a consultation already booked.

The website itself never takes a card payment; payment happens on the secure link we send you. We do not see or store your card details.

6. Cancellation, rescheduling and refunds

In summary: cancel or reschedule 12 hours or more ahead for a full refund or a free reschedule; inside 12 hours, or if you do not attend, there is no refund, but the fee stays on your booking for one new time within 60 days of the original date; if the doctor cancels you always get a full refund.

The full terms are in our Cancellation & Rescheduling Policy and Refund Policy, which form part of these terms.

7. Your part

• Give accurate health information, and tell us about all medicines you take.
• Join on time, from a quiet place, on a device with a working camera and microphone.
• Be available at the booked time on the contact number you gave us.
• Do not record the consultation without the doctor's consent, and do not republish our website's content without permission.
• Follow the treatment and follow-up guidance you are given, and tell us if something changes.

8. Medicines, tests and delivery

The prescribed homeopathic pills are included in your consultation fee. We dispatch them by courier and deliver within India only, free of charge; there is no delivery fee and nothing to pay on delivery. We do not ship medicines outside India.

Tablets, ointments and creams, tonics, any other non-pill medicines, and any tests you are advised to have are billed separately and are not part of the consultation fee. You purchase these from a pharmacy or laboratory of your choice, and we are not responsible for the quality, price, availability or delivery of anything you buy from a third party.

We usually dispatch the pills within 2 working days of your prescription being finalised. Delivery usually takes 3–7 working days after dispatch, depending on your location; remote areas can take longer. These are estimates, not guarantees. Please give a complete address with a PIN code and a reachable phone number, and tell us before dispatch if it changes, because once a parcel is with the courier we cannot redirect it. If a parcel is damaged, incomplete or does not arrive, contact us and we will follow it up. Dispensed medicines cannot be returned or exchanged once delivered, for reasons of safety and authenticity; this does not affect your rights under our Refund Policy. Full terms are in our Shipping & Delivery Policy.

9. Privacy

We use your personal and health information to arrange and provide the consultation you requested, subject to your consent and our Privacy Policy, which forms part of these terms.

10. Availability of the website

We try to keep the site and the booking form available, but we do not guarantee uninterrupted service. If a technical fault on our side prevents a consultation you paid for, we reschedule it at no cost or refund it in full.

11. Liability

Nothing in these terms limits any liability that cannot lawfully be limited, including for death or personal injury caused by negligence. Subject to that, our liability arising from a consultation is limited to the fee you paid for it. We are not liable for any outcome arising from information you did not tell us, from your not following the guidance given, or from a delay in seeking conventional or emergency care.

12. Changes and governing law

We may update these terms; the version on this page at the time you book is the one that applies to that booking. These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts at Hyderabad, Telangana.