Cancellation & Rescheduling Policy

Last updated: 3 October 2026

1. Scope

This policy applies to online homeopathy consultations booked through vaidhyahomeo.com with Dr. Jyothirlatha at Vaidhya Homeo Clinic. All consultations are conducted online, by appointment.

This policy covers the consultation appointment. For how money is returned once a cancellation is approved, see our Refund Policy.

2. How a booking is made and held

1. You request a slot on the website.
2. We review your request. Your chosen time is held for up to 2 hours while we do. We confirm it, propose another time, or decline if online care is not suitable.
3. Only after we confirm do we send a secure payment link to the number you provided. You then have 1 hour to pay.
4. Your consultation is confirmed only after the full consultation fee is paid. Until then it is an appointment request, not a confirmed appointment.

3. If you cancel or reschedule

The deadline is measured against your scheduled consultation start time. The 12-hour boundary is inclusive: a request made exactly at the deadline receives the more favourable outcome.

About a late change

After a late cancellation or a missed consultation, your full fee stays on your booking; nothing is deducted and there is nothing to pay again. Choose a new time from your appointment link (the one we sent on WhatsApp), or ask us, for any slot up to 60 days after the original appointment date. This can be used once: a second late cancellation or a second missed consultation means the fee is forfeited. The fee is not exchangeable for cash and cannot be moved to another patient.

4. If we cancel or reschedule

If Dr. Jyothirlatha cancels, or is unable to conduct your consultation for any reason, you receive a full refund, whatever the notice period. You may instead choose a rescheduled slot at no cost. The choice is yours.

If a consultation cannot be completed because of a technical failure on our side, we will reschedule it at no cost, or refund it in full if you prefer.

5. Connection problems during a consultation

If your connection drops, we will try to reach you on the phone number you booked with, and continue the consultation. If we are unable to complete a meaningful consultation and the interruption was not within your control, we will reschedule it at no cost.

6. How to cancel or reschedule

Contact us on any of these channels: WhatsApp, email. There is no automated cancellation button on the website; a person handles every request, which is why we ask for the details below.

• Your full name, as given when booking
• The scheduled date and time of the consultation
• The phone number you booked with
• Whether you would like to cancel or reschedule

We acknowledge requests within one working day. Requests sent outside support hours are handled on the next working day, but the deadline that decides your outcome is the time you sent the message, not the time we replied.

7. Fees this policy refers to

Prescribed homeopathic pills are included in the consultation fee, and are couriered free of charge anywhere in India. Tablets, ointments and creams, tonics, other non-pill medicines, and any tests are billed separately and are not part of the consultation fee. This policy applies only to the consultation fee; see our Shipping & Delivery Policy for delivery of the included pills.