Refund Policy

Last updated: 3 October 2026

1. What this policy covers

This policy covers fees paid for online homeopathy consultations with Dr. Jyothirlatha at Vaidhya Homeo Clinic, booked through vaidhyahomeo.com. All fees are charged and refunded in Indian Rupees (INR).

2. Consultation fees

3. How and when you pay

1. You request a slot on the website.
2. We review your request. Your chosen time is held for up to 2 hours while we do. We confirm it, propose another time, or decline if online care is not suitable.
3. Only after we confirm do we send a secure payment link to the number you provided. You then have 1 hour to pay.
4. The consultation is confirmed only once the full consultation fee is paid.

If the hold expires before payment, nothing is charged and there is nothing to refund; the slot is simply released.

4. When you get a full refund

• You cancel 12 hours or more before the scheduled consultation.
• Dr. Jyothirlatha cancels, or is unable to conduct the consultation, whatever the notice period.
• A technical failure on our side prevents the consultation, and you prefer a refund over a rescheduled slot.
• You were charged in error, or charged twice for the same consultation.

5. When your fee moves to a new time instead

If you cancel or reschedule less than 12 hours before the consultation, or do not join it at all, there is no refund, but the full fee stays on your booking. You can move it once to any slot up to 60 days after the original appointment date, from your appointment link or by asking us.

Nothing is deducted and there is nothing to pay again. It is not exchangeable for cash and cannot be moved to another patient. A second late change on the same booking means the fee is forfeited.

Rescheduling 12 hours or more ahead is always free and does not count as a late change.

6. What is not refundable

• A consultation that has been conducted. Homeopathic treatment responds over time and varies between individuals; we cannot refund a completed consultation on the basis of the outcome of treatment.
• A late-cancelled booking not moved to a new time within 60 days of the original date, or a second late change on the same booking.
• Tablets, ointments and creams, tonics, other non-pill medicines, and tests. These are billed separately and are not part of the consultation fee.
• Dispensed medicines already delivered to you. For reasons of safety and authenticity these cannot be returned or exchanged.

If you believe a consultation was not delivered as described, tell us and we review these case by case, and a genuine service failure is refunded.

7. How to request a refund

Contact us on WhatsApp, email with:

• Your full name, as given when booking
• The scheduled date and time of the consultation
• The phone number you booked with
• The payment reference from your payment confirmation
• The reason for the request

8. How refunds are processed

Refunds are reviewed and issued by our team; they are not automated. We acknowledge a request within one working day and confirm the decision within three working days.

Approved refunds are issued to the original payment method. Please allow 5–7 working days for the amount to appear, depending on your bank. Refunds are returned to the original payment method only; we cannot redirect a refund to a different account. We do not charge a processing fee on a refund.

9. Disputes

If you are unhappy with a decision, reply on the same thread and ask for it to be reviewed. We would rather resolve a disagreement directly than have you raise a chargeback with your bank. This policy is governed by the laws of India, and any dispute is subject to the jurisdiction of the courts at Hyderabad, Telangana.